About Us

Letting Cloud | Terms of use

Last updated 01/08/2020

REGISTRATION

In order to advertise on the Online Platform lettingcloud.co.uk you will need to register first.

You must provide accurate information about yourself and agree to our verification process. We will as part of that process take details of your IP address. By registering with Letting Cloud you give us express permission to do so. Once registration is complete we will open you an Account free of charge, which will give you access to the Online Platform.

You should keep all your Account information, user names and passwords secret and do not disclose the details to anyone. Please refer to the Terms of Use for further information, terms and conditions.

WHO WE ARE AND HOW TO CONTACT US

We are Letting Cloud Limited (company number SC621233) and our address is 101 Rose Street South Lane, Edinburgh, EH2 3JG (referred to as “we” or “us” or “our”). We are not Landlords, Estate or Lettings agency. We are the providers of the Site. It is our members (which include estate agents, commercial agent’s lettings agents and landlords and are referred to as “members”) that display property details for you to view.

To contact us, please email [email protected] or by post to our address above.

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site.

We recommend that you print and keep a copy of these Terms for future reference. They are a legally binding agreement between you and us.

These Terms may also make reference to other terms that apply when using our Site, such as our Privacy Policy and Cookie Policy.

WE MAY MAKE CHANGES

We amend these Terms from time to time by updating them on the Site. Every time you wish to use our Site, please check these Terms to ensure you understand the terms that apply at that time.

We may from time to time change the content of this Site or suspend or discontinue any aspect of this Site, which may include your access to it.

 

USE OF THE SITE

You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Letting Cloud reserves the right to bar any such activity.

You may not attempt to gain unauthorised access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Letting Cloud server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.

 

CONTENT

The copyright and all other intellectual property rights in this Site (including all database rights, trade marks, service marks, trading names, text, graphics, code, files, links and other materials published on it) belong to us or our licensor(s). All rights are reserved.

You may download material from this Site for the sole purpose of using this Site where we provide an option for you to do so. However, you must not copy, transmit, modify, republish, store (in whole or in part), frame, pass-off or link to any material or information on or downloaded from this Site without our prior written consent.

The devices and word marks:  , , “Letting Cloud“, “LettingCloud” and  “Property Search Made Easy” are our registered trade marks. You must not use or copy them without our prior written consent. Check our brand guidelines for further information.

 

OUR SITE IS ONLY FOR USERS IN THE UK

Letting Cloud Site is directed to people residing in the United Kingdom. We do not represent that content available on or through our Site is appropriate for use or available in other locations.

RATINGS AND REVIEWS

Within a certain timeframe after completing a tenancy, users can leave a public review (“Review”) and submit a star rating (“Rating”) about each other. Ratings or Reviews reflect the opinions of individual Members and do not reflect the opinion of Letting Cloud. Ratings and Reviews are not verified by Letting Cloud for accuracy and may be incorrect or misleading.

Ratings and Reviews by users must be accurate and may not contain any offensive or defamatory language. 

Members are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a third party to write a positive or negative Review about another Member.

Ratings and Reviews are part of a Member’s public profile and may also be surfaced elsewhere on the Letting Cloud Platform (such as the Listing page) together with other relevant information.

CUSTOMER FEEDBACK AND QUALITY

We try to ensure that all customer feedback is dealt with fairly and consistently, and is properly recorded. We welcome any suggestions that you make about how we may improve our service. Please contact our Customer Services, Letting Cloud Limited, using the address provided at the beginning of these Terms or contact us here. We aim to acknowledge all customer feedback.

 

We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Letting Cloud Platform (“Feedback“). You may submit Feedback by emailing us, through the “Contact” section of the Letting Cloud Platform, or by other means of communication. Any Feedback you submit to us may be used by us for any business purpose and will be considered non-confidential and non-proprietary to you.

 

Thank you for visiting our Site.

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