Fast, efficient & friendly. Can’t fault the service, Arwel was great and sorted out a rental property swiftly and kept me updated along the way. I’ll be using Belvoir again for all property dealings. 10/10
I had previously written a really good review for Belvoir when I first moved into the property – they were extremely helpful and easy to work with. HOWEVER, after renting with them, and having moved out of the property, I can honestly say that they are the worst estate agents that I have ever dealt with (and I have rented 10 places in 10 years, so I have some experience!). They visit your house every 3 months (which I understand from the landlords perspective), but they make you feel like it’s not your home and they are extremely critical. Finally, they took over £500 of my deposit because they didn’t believe that we had the place deep-cleaned (we did), and took photos of pristine fridges and other applicances claiming they weren’t clean. For example, they said that our dishwasher and dryer weren’t cleaned properly (we didn’t use either of them once the whole time we lived there). In short, I don’t recommend this company to my friends, so I wouldn’t recommend it to strangers either. Go elsewhere!
We have been using Belvoir to rent our unique and sometimes difficult to market property for the last 10 years after issues with previous agents. Belvoir have always been highly professional in finding quality tenants , dealing with any issues and organising repairs seamlessly even through the pandemic. I would thoroughly recommend them if you have a property to let in the Swansea area.